I'm a Circle You're a Square

Ever wondered why your co-worker is happier with her door closed and never seems to want to engage in conversation? Does that person in your office who dominates every staff meeting drive you crazy? Ever thought about why that your manager always needs time to “think things over?”

I’m a Circle You’re a Square teaches you basic personality and work styles that will enable you to finally understand the people you work with. Just understanding is not enough however. This program takes you one step further and gives you the tools to help you communicate more effectively with those people, creating greater harmony, understanding and collaboration in your workplace. Whether it’s manager to employee, co-worker to co-worker, or staff to customers, these skills will help you sell better, work better, and get along better.

What will participants learn?

• How they have communicated in the past
• Their usual communication models
• Their communication patterns
• Different communication styles
• Four primary behavioural styles and how they relate to them
• How to communicate more effectively
• How to flex their styles to get on better with other people
• How to handle negativity
• How to deal with Difficult People
• How to use tact and skill in difficult situations
• Understanding when it is time to let go
• Communicating through conflict
• How to develop assertive communication skills
• Strategies for moving through conflict effectively
• How to diffuse anger
• How to find common ground
• Keys to successful conflict resolution